LockLizard

Problems and questions pertaining to the protected file viewer, LockLizard.

Error message: "Failed to check license. Unable to initialize license store."
The first possibility is that the user account you've logged in with does not have administrator rights. LockLizard requires administrator rights to fu...
Mon, Oct 26, 2015 at 3:23 PM
Error message: "Error 1284:68 cannot connect to server www.locklizard-license2.co.uk"
First, ensure that you are connected to the internet. If the problem persists, try the following: 1. Your antivirus/firewall software may be interferi...
Fri, Oct 23, 2015 at 11:27 AM
How do I uninstall LockLizard?
For PC: Open your Start menu and search for "Programs and Features." Click this option in the search once it's been found. Find the ent...
Mon, Oct 26, 2015 at 10:42 AM
How do I perform a clean install of LockLizard? And what exactly is a "clean install?"
A clean install is an installation where any trace of a previous version of LockLizard is completely removed. You might want to do a clean install if the pr...
Mon, Oct 26, 2015 at 11:26 AM
I only see a blank screen in LockLizard after opening a PDC file. My computer is running Windows Vista.
This problem is likely caused by your LockLizard installation being corrupt. To fix it, follow the instructions on this article: Perform a clean install of ...
Mon, Oct 26, 2015 at 11:32 AM
Error message: "Invalid server response"
This error message means that you need another license in order to register your device. See our article about requesting additional licenses.
Mon, Oct 26, 2015 at 11:41 AM
I only see a blank screen in LockLizard after opening a PDC file. My computer is a Mac.
Here are a few things to try: Make sure that your Mac is on the latest version. If you're not sure, go to the Apple button in the top left corner o...
Mon, Oct 26, 2015 at 12:26 PM
Error message: "Corrupted encrypted data"
This error message is caused by a server upgrade that went through in September 2014. If you have not already completed the steps below on this device, any ...
Mon, Oct 26, 2015 at 12:35 PM
Error message: "Invalid document version"
This error message means that you need a newer version of the LockLizard viewer. Here's what to do: Uninstall your older version of LockLizard. ...
Mon, Oct 26, 2015 at 12:42 PM
Error message: "Invalid license file"
This message generally comes about when there are conflicting license files that have been registered on your computer in the past. Here's how to fix i...
Mon, Oct 26, 2015 at 3:28 PM