Problems and questions pertaining to the protected file viewer, LockLizard.

I want to put my digital purchases on another device. How do I do this?
Any device that you wish to access your digital purchases on must have a license in order for it to be registered to your account. You are given one license...
Mon, Sep 28, 2015 at 12:49 PM
My computer crashed and now I can't open my files. How do I get access to them again?
When a computer crashes, any license that has been registered to the computer is lost. For this reason, you will need another license to be able to view fil...
Fri, Oct 23, 2015 at 11:13 AM
Can I transfer my license to a different device?
No, you can't transfer licenses between devices. Whenever a license is registered to a device, that license is used up and bound to that c...
Fri, Oct 23, 2015 at 11:12 AM
Error message: "Please close your screen capture application and press OK to continue."
As part of its normal operations and in an attempt to deter copyright infringement, LockLizard guards against programs that can take pictures of your screen...
Mon, Sep 28, 2015 at 1:58 PM
Error message: "Authorization error"
This error message can mean one of two things: You have not been given access to the document that you're trying to open. Please ensure that you&...
Mon, Oct 26, 2015 at 11:31 AM
Error message: "Three instances of LockLizard Safeguard Secure PDF Viewer are already running. Please close one or all of them and try again."
You can only have three LockLizard documents open at the same time. Close one or more then try to open your document again.
Fri, Oct 23, 2015 at 12:52 PM
Error message: "No more licenses."
This error message means that you need another license in order to register your device. See our article about requesting additional licenses.
Mon, Oct 26, 2015 at 11:32 AM
Error message: "Error 1854: Error opening keystore file."
It takes a moment for LockLizard Safeguard Viewer to check its keystore, so you may encounter this error if you try to open several documents too quickly. W...
Fri, Oct 23, 2015 at 12:55 PM
How do I remove my keystore? And for that matter, what is a keystore?
The LockLizard keystore is the history of all licenses registered on the device. You may need to remove the keystore if there is a problem with license re...
Mon, Oct 26, 2015 at 10:44 AM
My computer says it doesn't know how to open the Tapestry files or I see gibberish when I try to open them.
There are two possibilities here. Either (1) the LockLizard program has not been installed on your computer or (2) your computer is opening the protected fi...
Wed, Apr 5, 2017 at 2:38 PM