As part of its normal operations and in an attempt to deter copyright infringement, LockLizard guards against programs that can take pictures of your screen. This error message will appear if you have one of these screen capture programs open when you try to view a protected file. One thing to notice is that LockLizard will specify the name of the application causing the problem in parentheses after its error message. You need to close that application to view your files.

  1. Press ctrl+alt+delete on your keyboard. This will bring up a menu. Select "Task manager" (or "Start task manager") from the menu.
  2. In the task manager window, navigate to the Processes tab. You may need to click "More details" at the bottom of the window in order for this to show.
  3. Click the "Name" or "Image Name" bar. This will sort that list of processes you see alphabetically by their name. Also, if you see a button or checkbox at the bottom of the window that says "Show processes from all users," select it.
  4. Scroll through the list of processes and find any entry with the name specified by LockLizard in the error message it gave you (i.e. "onenotem.exe," "uArcCapture.exe," or something similar).
  5. Select each of those processes and then click the "End Process" or "End task" button for each of them.
Once you've closed all of those processes, you should be able to access your files in LockLizard.